Shipping policy
Overview
Upon placing your order with sveltemaison.com, you will promptly receive an email containing your order details. This order confirmation email serves as your receipt and can be printed for your records. It includes your order number, the items purchased, prices paid, ship-to addresses, and the chosen shipping method. You can easily track the status of your order using your order number and email address.
Shipping & Handling:
Delivery Time = Processing time + Shipping time
Please note that we produce our items on demand, which typically takes 1-3 business days. After production, shipping times vary depending on your location. We strive to ensure timely delivery of your order.
Kindly understand that all our items are handmade, and minor differences may occur compared to our product photos. Please allow for slight variations, particularly in aligning patterns or images at the seam.
Shipping Times:
Once your order leaves our factory, delivery times vary based on your shipping address. Remote locations may require additional time for delivery. Here’s a simplified table to estimate shipping times:
To USA
Shipping time: 2-5 business days
Shipping Rates:
- For all regions of the United States:
- Standard shipping cost = $0
Where Our Items Are Made:
The production location depends on your country of residence. While the majority of our products are manufactured in the USA, in case of high demand, we may fulfill orders from our factory in Asia. Rest assured, regardless of the manufacturing location, we maintain high-quality standards to ensure customer satisfaction.
Note: If you order different product styles, you may receive multiple packages.
For any inquiries or assistance, please feel free to contact us via:
Address: 956 Larry Street, San Francisco, California 94110,United States
Phone: 415-206-3118
Email: [email protected]